FAQ
 

 
Q:  How do I place an order?
A:
  You can place your order directly from this website
• To begin, you must enter the LaSalle Inmate Identification Number
• Select the facility where the inmate resides
• Make product selections and then go to checkout
• We also accept orders via phone, fax and mail
  

Q. What is the delivery schedule?
A: Please see chart below.
 
Please take into consideration order fulfillments and transit time, all orders placed will deliver in 1-2 weeks' time.
 

Facility Name

Order Placed By

Delivery Day

Catahoula Correctional Center

Friday

Wednesday

Jackson Parish Correctional Center

Thursday

Tuesday

LaSalle Correctional Center

Tuesday

Friday

Madison Parish Correctional Center

Tuesday

Friday

Madison Parish LTVW

Monday

Thursday

Richwood Correctional

Tuesday

Friday

River Correctional Center

Tuesday

Friday

Southern Correctional Center

Tuesday

Friday

Winn Correctional

Tuesday

Friday

   
 
Q:  How do I know that items are acceptable at the facility?
A:
We have taken the guess work out of shopping for you.  The only items presented on the shopping pages are already approved by LaSalle Corrections so you can shop with the assurance that everything we make available has been pre-approved.
  
 
Q:  How much will I be charged for shipping?
A:
  $6.95 shipping on all orders (non-refundable).
 
 
Q. How many packages can an inmate receive?
A:
There is no limit to the amount of packages an inmate may receive, however, a single package cannot exceeed $250 and may not be below $25.
 
 
Q:  Do you make substitutions?
A:
  We will only make substitutions if you approve us to do so.  If you approve substitutions, we will substitute with an item of equal or greater value.  If placing an order from the web, during registration, if you would like for us to substitute items, please check the box which states you agree to have substitute items sent.
 
 
Q:  What if items in my order are out of stock?
A:
  In the unlikely event that something is out of stock, you may choose to have a substitute item of equal or greater value sent.  If you do not want a substitution your credit card will not be charged for that item or if you paid by check, you will receive a refund for any items we were unable to include.
 
 
Q: What if something in the order is broken or defective?
A:
  If there is a problem with your order  the facility staff will contact our customer service department so that it can be resolved.  If something is broken or defective upon receipt, and the facility staff confirm such, we will replace the item.
 
 
Q:  What happens if the package is refused at the correctional facility?
A:
Should the package be refused because of our error, we will correct the problem and reship the package to the inmate at no charge to you.  Should the package be refused for some other reason, we will provide a full refund to the person purchasing the order.  Shipping is not refundable.
 
 
Q:  Will I receive confirmation that the package was shipped? 
A:
If you have provided an e-mail address, you will be notified when we have received your order and when the order is shipped.
 
 
Q:  How can I tell if my package has delivered to the facility?
A:
You can find this information by e-mailing us at LaSallecustomerservice@unionsupplydirect.com and we will reply to you via e-mail within 24 hours. 
 
 
LIVE CHAT Q&A
 
 
Q: What is Live Chat?
A:
Live Chat is a feature provided to our customers to ask any quick questions concerning the status of your order(s), availability of items, weight limitations, and any other questions.
 
 
Q: How do I use Live Chat?
A:
Simply click on our (light blue) “NEW LIVE CHAT” tab on the top of our home page. Enter a nickname you wish to be displayed to our web chat representative, followed by your email address (Please use a valid email address to receive a copy of your “Chat Summary” at the end of your chat session) and the topic for the chat. Click on the message logo and a representative will be available shortly after.
 
 
Q: Can I place an order via chat?
A:
Unfortunately due to security reasons, we are not able to take orders via chat. In order to place an order you will have to place it via web or over the phone with a representative.
 
 
Q: Can I cancel an order via chat?
A:
In order to cancel your order you will have to call our Customer Service Department and cancel your order with a representative over the phone.
 
 
Q. Can I use Live Chat on my phone?
A.
Yes, our Live Chat feature is also available on all mobile devices. You can chat with us by using your cell phone, tablet, laptop, and desktop computers.
 
 
Q. What time is Live Chat available?
A.
Our live chat hours of operation are the same as our Customer Service Department hours, Monday-Friday 5am-8pm (PST) and Saturday 7am-1pm (PST).